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LIVRAISON GRATUITE presque partout au Canada dès 250 $ d'achat de matériel *
LIVRAISON GRATUITE presque partout au Canada dès 250 $ d'achat de matériel *


Privacy policy

With the development of new communication tools, it is necessary to pay particular attention to privacy. Therefore, we are committed to respecting the confidentiality of the personal information we collect.

By visiting the Tisse et File website,, any other website or application of our company, you agree and consent to the practices outlined in this privacy policy and the terms and conditions that can be accessed and corrected when necessary.

Who are we?

We are Tisse et File, a shop dedicated to the sale of handicrafts and art and craft materials. We are located in North America, Canada.

More information about us, as well as our full address, can be found on our company's website.


During the purchase process in our online store, certain personal data you provide such as your name, address and email are collected. Also, when you browse the Tisse et File store, your computer's IP address; When you buy from our store, as part of the buying and selling process, we collect the personal data you provide to us such as your name, address and email. As you browse our store, the IP address from which our site is visited is automatically registered. This data simply allows us to identify the visitor and the browser user agent's chain to help detect spam.


In a transaction on our site, the personal information you provide, both to the order, payment or delivery, allows you to validate that you implicitly consent to what we collect and use this data only for that purpose. This data will not be used for marketing purposes.

Spread list

With your permission only, we will send you emails about our shop, our products, our news, etc.

If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will ask for your explicit consent directly and we will give you the option to refuse.

Can I withdraw my consent?

Yes, you can withdraw your consent at any time, just email Catherine Malichecq at:
or by mail to:Tisse et File
Attn Catherine Malichecq
571, Boul. Saint-Jean-Baptiste
Mercier (Québec) J6R 2A8


We may disclose your personal information if required by law or if you violate our Terms and Conditions of Sale and Use.


Our shop is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify's data storage system and databases, and in shopify's general application. Your data is stored on a secure server protected by a firewall.


If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Thes information about your purchase transaction is kept as long as necessary to finalize your order. Once your order is finalized, the purchase transaction information is deleted.

All direct payment gateways meet the PCI-DSS standard, managed by the PCI Security Standards Board, which is the result of the joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure that our store and its service providers process credit card data securely.

For more information, please see Shopify's Terms of Use here or the Privacy Policy here.


In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide for your purchase transactions.

For these providers, we recommend that you carefully read their privacy policies so that you can understand how they will handle your personal information.

It should not be forgotten that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to pursue a transaction that requires the services of a third-party provider, then your information could be governed by the laws of the jurisdiction in which that provider is located or that of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a U.S.-based payment gateway, the information you own was used to complete the transaction could be disclosed under U.S. law, including the Patriot Act.

Once you leave our store's website or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.


You may want to leave our website by clicking on some links on our website. We take no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure they are not lost, misappropriated, accessed, disclosed, altered or improperly destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. While no method of Internet transmission or electronic storage is 100% safe, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.


Here is a list of control files that we use. We've listed them here whether you want to allow them or not.

_session_id, unique session identifier: allows Shopify to store information about your session (referee, referral page, etc.).

_shopify_visit, no data withheld: persists for 30 minutes since the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data withheld: expires at midnight (depending on the location of the visitor) the following day. Calculates the number of visits to a shop per single customer.

cart, unique identifier: persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, a unique identifier, indefinite if the shop has a password, it is used to find out if the current visitor has access.


By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.


We reserve the right to change this privacy policy at any time, so please consult it frequently. Changes and clarifications will take effect immediately after they are published on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if necessary.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.


If you would like to: access, correct, modify or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Standards Officer at:
Tisse et File
Attn Catherine Malichecq
571, Boul. Saint-Jean-Baptiste
Mercier (Québec) J6R 2A8